Customer Service Training ProgramIn 10 lesson levels, this online program trains students on the practical skills required by customer service professionals. Students learn what customer service is, why it is important and what constitutes excellence in customer service. Through simulated scenarios, students test and explore the qualities required for work in the field.
Shipping: All orders received by SkillsUSA will usually be processed and shipped within two business days of the receipt of the order. This excludes out of stock items, holidays, inclement weather etc.
Refunds: Request for refunds must be made in writing and product(s) must be returned undamaged/resalable to SkillsUSA within 60 days of purchase. Refunds are not available for downloadable products.
Rush Charges: Rush shipment is available at the request of the customer. The customer is responsible for all rush charges. SkillsUSA will assist in finding the best prices available for the customer.
Damaged Goods: Any product received by a customer that is damaged from shipping will be replaced at no additional charge, or receive a full refund upon return of the product.
Satisfaction Guaranteed: If the customer is not completely satisfied with any product sold by SkillsUSA (excluding products obtained from external vendors), they may choose to: have the product replaced; substitute the product with another item of equal value; have the price refunded.
Shipping and handling charges apply to all orders except for electronic downloads and donations. For orders up to $500, add 10%. For orders over $500, add 8%. Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam, add 20%.
Minimum shipping and handling charge is $7.95--this does not apply to electronic downloads or donations
Any applicable discounts will be subtracted from your invoice when your order is processed.