Customer Service Training Program
Developed with input from SkillsUSA industry partners including Lowe's, Mosaic, Irwin and Toyota, this new online program trains students on the practical skills required by customer service professionals. In 10 lesson levels, students learn what customer service is, why it is important and what constitutes excellent customer service. Through virtual, simulated scenarios, students test their knowledge and explore the qualities required for exceptional customer service skills in any field. Cost is $7.50 per license.
Note: This new customer service program aligns with the content of the Work Force Ready System Skill Connect Assessment. For details, visit: www.workforcereadysystem.org.
Order the Customer Service Program here.
Advisor Training Modules
Several advisor training modules have been developed for your use. They were designed to help build succesful SkillsUSA chapters. All advisors are welcome to use the training modules anytime, anywhere to learn how to develop a strong SkillsUSA chapter.
Get them here.
Chapter Activity Planner
The Chapter Activity Planner is a tool that makes planning and conducting chapter activities fun and effective! The planner makes it easy to brainstorm ideas, set goals, create an action plan, track assigned tasks and evaluate progress. Get the details here.
Personal Leadership Inventory
The Personal Leadership Inventory is a series of self-assessments SkillsUSA members may use to evaluate and grow important skills for life and career. Get more info.
A section has been added to help you with local chapter fundraising.
President's Volunteer Service Award
SkillsUSA is now an official certifying organization for the President's Volunteer Service Award. Your chapter's service qualifies for this award. To find out more, visit this link.