Customer Service Training Program
Developed with input from SkillsUSA industry partners including Lowe's, Mosaic, Irwin and Toyota, this new online program trains students on the practical skills required by customer service professionals. In 10 lesson levels, students learn what customer service is, why it is important and what constitutes excellent customer service. Through virtual, simulated scenarios, students test their knowledge and explore the qualities required for exceptional customer service skills in any field. Cost is $7.50 per license.
Note: This new customer service program aligns with the content of the Work Force Ready System Skill Connect Assessment. For details, visit: www.workforcereadysystem.org.
Order the Customer Service Program here.
Chapter Activity Planner
The Chapter Activity Planner is a tool that makes planning and conducting chapter activities fun and effective! The planner makes it easy to brainstorm ideas, set goals, create an action plan, track assigned tasks and evaluate progress. Get the details here.
Personal Leadership Inventory
The Personal Leadership Inventory is a series of self-assessments SkillsUSA members may use to evaluate and grow important skills for life and career. Get more info.
Advisor Training Modules
Several advisor training modules have been developed for your use. They were designed to help build succesful SkillsUSA chapters. All advisors are welcome to use the training modules anytime, anywhere to learn how to develop a strong SkillsUSA chapter.
Get them here.
SkillsUSA Certificate of Participation
SkillsUSA offers a SkillsUSA Certificate of Participation that can be personalized and printed for any student’s employment portfolio. The certificate allows for an advisor signature with check-offs for activities including Program of Work, PDP, community service, competition, committee member or officer.